Cloud Contact Center Solution

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Skills Report

skill report

Call Waiting Detail

Total Call Waiting: 35

Queue	Caller #	Wait	Server	Location
Skill 301	6306491185	00 : 00 : 50	10.30.5.82	ACD
Skill 302	6306491185	00 : 00 : 50	10.30.5.82	ACD
Skill 303	6306491185	00 : 00 : 50	10.30.5.82	ACD
Skill 304	6306491185	00 : 00 : 50	10.30.5.82	ACD
Skill 305	6306491185	00 : 00 : 50	10.30.5.82	ACD
Skill 306	6306491185	00 : 00 : 50	10.30.5.82	ACD
Skill 307	6306491185	00 : 00 : 50	10.30.5.82	ACD
Skill 308	6306491185	00 : 00 : 50	10.30.5.82	ACD

Overall Report

165 Total Login

165 Total Calls

Last Hour Stats

Lahore		Karachi		Davao
Stats	Id	Stats	Id	Stats	Id
Highest Call Handler	12	Highest Call Handler	35	Highest Call Handler	18
Lowest Call Handler	58	Lowest Call Handler	221	Lowest Call Handler	101
Longest Break availed	88	Longest Break availed	65	Longest Break availed	10
Shortest Break availed	14	Shortest Break availed	87	Shortest Break availed	61

Call Processing Report

Agents	Skill	Location	Entered	Wait	Ext.	Status	Time	Calls	Login	AUX	AWT	ATT	Caller ID
Sadaf Nisar	Skill 301	Karchi	05:29:00	00:28:23	8068	AUX	00:00:13	24	05:29:08	00:28:23	01:3301:33	01:33	0333321945
Sadaf Nisar	Skill 301	Karchi	05:29:00	00:28:23	8068	Connect	00:00:13	24	05:29:08	00:28:23	01:3301:33	01:33	0333321945
Sadaf Nisar	Skill 301	Lahore	05:29:00	00:28:23	8068	Manual Dial	00:00:13	24	05:29:08	00:28:23	01:3301:33	01:33	0333321945
Sadaf Nisar	Skill 301	Karchi	05:29:00	00:28:23	8068	Manual Dial	00:00:13	24	05:29:08	00:28:23	01:3301:33	01:33	0333321945
Sadaf Nisar	Skill 301	Islmabad	05:29:00	00:28:23	8068	Fetch	00:00:13	24	05:29:08	00:28:23	01:3301:33	01:33	0333321945
Sadaf Nisar	Skill 301	Karchi	05:29:00	00:28:23	8068	Ready	00:00:13	24	05:29:08	00:28:23	01:3301:33	01:33	0333321945
Sadaf Nisar	Skill 301	Karchi	05:29:00	00:28:23	8068	Wrapup	00:00:13	24	05:29:08	00:28:23	01:3301:33	01:33	0333321945
Sadaf Nisar	Skill 301	Karchi	05:29:00	00:28:23	8068	Connect	00:00:13	24	05:29:08	00:28:23	01:3301:33	01:33	0333321945

Sever Status

Server Time: 2015-09-17 - 07:08:20

10.30.5.82	UP
10.30.5.90	UP
10.114.5.71	UP
10.114.5.76	UP
10.114.5.115	DOWN
10.114.5.116	UP
10.30.5.91	DOWN
10.104.5.72	DOWN
10.114.5.117	UP